Return and Refund Policy

Thank you for choosing Bentota Lucky Travels and Tours for your travel needs. Please read our return and refund policy carefully before making a reservation.

1. Reservation Cancellation:

1.1. Cancellation by the Customer:

  • Customers may cancel their reservation by contacting our reservations team via email at or by calling us at +94 777 925 925.
  • Cancellation charges may apply, and the refund amount will be determined based on the time of cancellation and the specific terms of the booked tour package.

1.2. Cancellation by Bentota Lucky Travels and Tours:

  • We reserve the right to cancel a reservation due to unforeseen circumstances, including but not limited to natural disasters, political instability, or insufficient participation. In such cases, customers will be entitled to a full refund or the option to reschedule their tour.

2. Refund Process:

2.1. Refund Eligibility:

  • Refunds will be processed in accordance with the cancellation policy outlined in the specific tour package terms.
  • If the customer is eligible for a refund, it will be processed using the same payment method used for the original reservation.

2.2. Refund Timeframe:

  • Please allow 14 business days for the refund to be processed after the cancellation is confirmed.

3. Changes to Reservations:

3.1. Changes by the Customer:

  • Customers can request changes to their reservation (such as date changes or itinerary adjustments) by contacting our reservations team.
  • Changes are subject to availability and any additional costs incurred.

3.2. Changes by Bentota Lucky Travels and Tours:

  • We reserve the right to make changes to the itinerary or accommodations due to unforeseen circumstances. In such cases, customers will be informed promptly, and alternative arrangements will be offered.

4. Contact Information:

For any inquiries regarding cancellations, refunds, or changes to reservations, please contact us at:

5. Address:

Bentota Lucky Travels and Tours No 87, De Alwis Rode, Horanduwa, Bentota, Sri Lanka, 80500

Thank you for choosing Bentota Lucky Travels and Tours. We look forward to providing you with an unforgettable travel experience.

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